Shipping Process

Once you place your order you are now in que to have your order ship out. We ship out on a first come first serve basis with older orders going out first. When your order is ready to go out we bag your fish using pure oxygen to ensure it survives. The bags are then placed in an appropriately sized box. All of our boxes include live fish stickers on at least two sides. Inside the box is Styrofoam padded to ensure the bags safety as well as to control temperature. The temperature for your destination is checked before shipping out to ensure the fish can arrive in your destination. We have certain temperature parameters we have to meet before shipping out. If the temperature is somewhat in question, we will include a heat or ice pack to help regulate the temperature inside the box. Once all these steps have been met, we then proceed to create the shipping label for your box. The service used will be dependent upon the service paid for prior. If you have any further questions about our shipping process, please feel free to contact us.