Once your package leaves our door, we have no control over when the fish will arrive. It is completely up to the company to address any delay matters. We still guarantee the fish even if the carrier delivered it late. But we have to wait for the item to be delivered and follow the regular DOA guidelines in order to receive a credit for the dead items. Your best option to find out any information about your package is to contact the shipping company directly as they'll be able to help you with any issues regarding delays, lost, missing packages. If it goes lost or missing, then notify us as we can make an exception and credit order if it was lost or missing in the carrier's system. But if it shows delayed you have to wait for it to arrive. We estimated the delivery dates but if it gets delayed there is no guarantee on estimated delivery dates as that is all they are just an estimate. There is no guarantee on estimated delivery dates.
Updated on April 9, 2023
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